FAQ

Frequently asked questions

Candle Info

How can I contact you?


We can be reached via email at info@littsixx.com




Does Litt Sixx test their products on animals?


Litt Sixx products are 100% cruelty free. We do not conduct animal testing of any kind.




A candle I want to purchase is out of stock. When will it be available?


While we make every effort to keep our products updated and in-stock, there are times when we have to implement back-ordering. Please stay tuned to the website or sign up to recieve emails from our subscribers list with all Litt Sixx info, coupon codes and release/stock update info.




Are your products organic?


The essential oils we use in our waxes are pure and natural, but they are not “Certified Organic”. The term certified organic is used for essential oils that are obtained from plants that are grown and harvest without the use of fertilizers and certain pesticides. The soy used in Litt Sixx waxes conforms to accepted USDA standards and are Kosher.




Can I Get an Ingredient List for Your Candles / Diffusers?


Our unique candle and diffuser blends are highly proprietary, so we do not share any ingredient lists.




What are fragrance notes?


“Notes” are the different scents present in a fragrance. They are separated into three categories: top notes, middle notes, and base notes.




What type of wax and wicks are the candles made of?


Litt Sixx candles are made from a proprietary blend of soy wax and paraffin. Years of development and testing have shown this to be the optimal blend for a clean burn and maximum fragrance throw. We use an all cotton, lead-free wick.




What's the best way to burn the candle?


We recommend that you burn your candle for the first time for a minimum of 2 hours or until the wax melts all the way to the edge of the glass. By doing so, your candle will not create “tunneling” and it will also ensure a maximum life cycle for your candle. Prior to lighting your candle after the first use, always trim the wick to ¼” for optimal performance. Never burn your candle for periods longer that 3-4 hours at a time. Do not leave a burning candle unattended. Please keep burning candles away from children.




Is the candle vessel reusable?


Yes, once your candle cleanly burns to the bottom of the glass, you may reuse your vessel by putting the glass in the freezer and after a few hours you can carefully remove the excess wax and wick with a butter knife. Some ideas for re-use: pen cups, flower vases, cotton swab or make-up brush holders.





Billing

When will I be billed?


Your purchase will be charged immediately upon placing your order on our website.




Which payment methods do you accept?


Litt Sixx accepts every major credit card: American Express, Visa, Mastercard, and Discover and Paypal.




Why is my promotion code not working?


Double-check to ensure the code is spelled correctly. Our codes are case sensitive. Also verify that code has not expired. Some promotion codes have minimum purchase requirements and include restrictions and exclusions on select products.




Do you offer gift cards?


We also now offer an electronic gift card through our website.





Shipping

How long will it take to receive my products?


For our in stock items, it will take 1-2 days for order processing. Once the order is processed it will be mailed out and delivery time is based on your shipping preference. During the summer months from approximately June 1 – September 15, we operate on a restricted shipping schedule and only ship our products on Monday- Thursday to avoid prolonged exposure the excessive heat and elevated temperatures in transit. For out of stock items, you will recieve an email on the expected processing and shipping times for your order. Once your order ships, you will be sent a shipping confirmation email with a link to track your order. See more information about shipping times below under Shipping & Returns.





Returns and Exchanges

What is your return policy?


Due to the nature of Litt Sixx products, all sales are final. We will replace broken items or items damaged in transit with proof and notice given within 2 days of shipment received. Refunds, returns or replacement products for reasons other than damages incurred during shipping cannot be accepted.





Privacy Policy

What is your privacy policy?


We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.




Why do you collect such personal info?


We collect such Non-personal and Personal Information for the following purposes: To provide and operate the Services; To provide our Users with ongoing customer assistance and technical support; To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages; To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; To comply with any applicable laws and regulations.




How do you store, use, share and disclose your site visitors' personal information?


Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.




How do you communicate with your site visitors?


We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.




How can I withdraw my consent?


If you don’t want us to process your data anymore, please contact us at info@littsixx.com




Can you change the privacy policy?


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.




Can I change my info you have on file?


If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@littsixx.com